RMM Structure

In 2006, the Aerospace and Defence industry, under the auspices of its industry body, A|D|S, set up the 21st Century Supply Chain (SC21) programme.  Their intention was to bring alignment, resilience and coherence to the sector’s supply chain capability and relationships.

The industry Primes signed-up to a supply chain Code of Practice (CoP), and a comprehensive set of supporting processes and diagnostic tools were developed to ensure sector-wide adoption of the principles set out in the CoP.

Within SC21, the Business-to-Business (B2B) relationship elements have been covered by the Relationship Management Review (RMR) process, and the Relationship Measurement Matrix (RMM) diagnostic tool, and more recently the collaborative Relationship Excellence (RelEx) diagnostic

The 18 Parameters in the RMM, under 5 main headings, are intended to be a comprehensive Business-to-Business (B2B) Measurement Template:


  • Governance Reporting.
  • Information Exchange.
  • Problem Solving.
  • Responsiveness.
  • Behaviours.


  • Strategic Alignment.
  • Capability Management.
  • Product / Service  Development.
  • Value Improvement.
  • Innovation.

Continual Improvement:

  • Change Management.
  • Performance Management.

Business Management:

  • Route to Contract.
  • Contractual Agreements.
  • Relationships.
  • Resources.
  • Risk & Opportunity.


  • Leadership.