Management Commitment is a 4-section 23-parameter diagnostic tool, based on the EFQM Excellence model, and is typically completed by a number of participants. It establishes the managerial processes which enable a LEAN approach within an organisation.
It assesses how an organisation’s senior management team is enabling LEAN and driving business results across boundaries – including with customers and suppliers.
There are 2 available methods:
- Method 1 (aimed at organisations larger in size – and/or already familiar with LEAN – and organisations intending to reach SC21 Silver or Gold level).
- Method 2 (aimed at SMEs or those that have only recently started a LEAN implementation).