Continuous Sustainable Improvement Plan (CSIP)

SC21 requires signatories to develop and progress a Continuous Sustainable Improvement Plan (CSIP). Comments and suggested improvement actions from any of the SC21 diagnostic tools can be added (or even imported automatically) to an Kanban-board-based action management tool.

Actions also typically flow from a number of areas and activities:

  • Customer or supplier requirements.
  • Change management and Improvement programmes.
  • Diagnostic and assessment outputs.
  • Existing programmes and projects.
  • Planning activities.
  • Risk and dependency assessments.
  • etc, etc.

Addressing key issues not only builds trust, but also enhances the quality and effectiveness of a relationship.

Answers questions like:

  • “How do I make sure any change/improvement initiative doesn’t stall?”
  • “How can I make sure that the relevant people have access to the relevant actions, while also being able to have an overview of activity progression?”


  • Web-based service.
  • Expertly aligned to SC21 best practice and templates.
  • Based on ‘Kanban Board’ approach.
  • ‘Drag and drop’ action progression.
  • Assign action owner.
  • Access model allows for central overview with restricted access for action owners.
  • Colour coded priority.
  • Various progress/department reports, updated in real-time.

Additional options:

  • Customised fields.
  • Custom reports.
  • Share access with other organisation(s) (e.g. for Joint Relationship Management Plans).

How it works:

  • Import actions.
  • Assign ownership.
  • Track progress.