Business Excellence (BusEx)

Business Excellence (BusEx) is a 9-section 44-parameter diagnostic tool, based on the EFQM Excellence model, and is typically completed by a number of participants, to establish the readiness of an organisation’s capacity to deliver results.

Answers questions like:

  • “Where should we focus (improvement) attention?”


  • Web-based managed service.
  • Automated participant invitations, reminders and progress tracking.
  • Target setting option.
  • Optional anonymity control.
  • Capture of parameter scoring and related issues.
  • Reports updated in real-time.
  • Consensus management.

Additional options:

  • Facilitator/Practitioner support.
  • In-depth gap analysis between organisations, departments, functional teams, etc.
  • Capture suggested improvement actions.
  • Recommended actions (Improvement Report).
  • Export comments and suggested improvement actions to action management tool.
  • Categorise participant under ‘roles’, for role-based reporting.

How it works:

  • Individual or multiple self-assessments of one organisation (or department, project, team, etc).
  • Typically 1-5 participants.
  • Aim to repeat every 12 months.