Trust Index

The Trust Index is a 10-parameter diagnostic tool.

It is typically completed by a number of participants to:

  • Establish the degree of trust in a business-to-business (B2B) relationship.
  • Surface any issues that need addressing.


  • Web-based managed service.
  • Automated participant invitations, reminders and progress tracking.
  • Optional anonymity control.
  • Capture of parameter scoring and related issues.
  • Reports updated in real-time.

Additional options:

  • In-depth gap analysis between organisations, departments, functional teams, etc.
  • Capture suggested improvement actions.
  • Export comments and suggested improvement actions to action management tool.
  • Categorise relationships for category-based reporting.
  • Categorise participants under ‘roles’, for role-based reporting.

How it works:

  • Single relationship (2 or more parties), with mutual measurement.
  • One-to-many relationships (portfolio), with one-way measurement (survey mode) inviting:
    • Our relationship managers to review our partners’ capability/performance, and/or
    • Our partners to assess our organisation’s capability/performance.
  • Typically 10-25 particpants from each party (scalable for as many as needed).
  • Aim to repeat every 3, 6 or 12 months, depending on criticality and current state of relationship.