Performance Measurement diagnostics may naturally follow on from an initial Capability/Capacity assessment – often using the same or a similar template and structure of parameters.
The data captured from periodic and/or regular measurements identifies performance gaps, trends and patterns over time, supporting coherence in relationships.
Perhaps more importantly, perception-based diagnostic tools surface specific issues and ‘weak market signals’. Resolving issues and piecing together the likely impact of market signals provides a window into possible future scenarios, actions for which can be factored into relationship and risk management planning.
- The Relationship Measurement Matrix (RMM).
- The Relationship Assessment Diagnostic (RAD).
- The Trust Index.
- Behaviour Charters.
However, as with all diagnostics, performance measurement tools can be deployed in a variety of ways, being influenced by maturity levels in any given situation. Contact us for more details.