Alignment, Resilience, Coherence (ARC)
In the context of a value-net, every organisation is both a customer – having supply chains – and also a supplier, having sales and marketing channels.
To avoid disruption and to secure a sustainable flow of value – from supply chains, through internal value-creation, to value-delivery, to the customer (via sales channels) – it is essential to develop Aligned, Resilient and Coherent relationships:
- Alignment – a state of agreement or cooperation (towards shared or complementary goals).
- Resilience – ability to cope with and recover readily from disruption / challenge.
- Coherence – logical, orderly, and consistent relationship of parts.